Policies

Privacy Policy

  • We usually collect personal information like name, email id, contact number and such other details during the process of setting up an account with www.avrswarnamahal.com
  • We only use your contact details to intimate you on the timely offers, which are based on the previous orders and also depend on your interest
  • You will not be able to place an order, if haven’t registered with us.
  • Customer information is also used for various other purposes like troubleshooting problems, collection of fees, for surveys and for providing information on various offers
  • We make sure to identify and use the IP address for diagnosing problems in our website
  • Our site is featured with strict security measures and through this we help in protecting the loss, alteration and misuse of information under our control
  • If in case you want to change your personal account information, we make sure to provide you with secure servers and digital platforms as required.
  • Once the information is with us, we make sure to adhere to the stringent security guidelines and protect the same against unauthorized access
  • You have the option to opt out of promotional and marketing related services from us on behalf of our partners.

Payment Options

  • Pay U is a safe and secure process that enables you to make or receive payments, at your convenience through continuous innovation of payment gateway platforms
  • It adapts to the global market by increased approval rates and customer experience
  • For secure transaction processing, certified processing platforms, secure card transactions and local fraud prevention tools are used
  • By having hyper-local and direct connections to the acquiring bank, multiple benefits are provided to the end users.

Shipping And Delivery

  • AVR Swarna Mahal Jewellers offers FREE Shipping and Delivery for most products listed in the website. *Shipping Charges applicable for Specific products.
  • We only accept and ship orders within India. We currently do not undertake International orders
  • Our Delivery dates will be within 12 days based on the product and the Shipping address
  • For safe and secure delivery, all our products are covered under transit Insurance
  • For hassle free delivery, Customers need to provide accurate information listed in the identification proof (such as Name, Address, Landmark, Postal Code, Contact details, etc)
  • Customers must provide original Identification proofs at the time of delivery. Valid ID’s that can be used are Aadhaar card, Voter’s ID, Pan Card, Driver’s License and Passport
  • In case of your absence at the time of delivery, the courier team will reach out with two possible timelines, post which the product would be returned back to our Office
  • In case of any change in the Delivery Address, we request you to kindly update the same on our website before you place the order. Once the product is dispatched, the update option won’t be made available and the product will be returned back to our office.
  • We request our customers to co-operate with our Courier Team to ensure a safe and effective delivery

Return & Exchange Policy

  • If in case the customer is not satisfied with the product, they can either exchange or return the product within 14 days of purchase
  • Return Shipping charges to be borne by the Customer.
  • This option is not applicable for products ordered with specific indications like smart buy, customization, engraving, and other products that are purchased using promotional codes and discount coupons.
  • In case of exchange of products within 14 days of purchase, 100% of the Invoice value can be claimed. (Subject to Physical evaluation of Jewellery)
  • However NO RETURNS for products like Gold Coins, Silver Articles, Gold Rakhi and Customized Jewellery
  • Find below the detailed claim value for the product type;
Diamond Studded Jewelry 100% value of prevailing gold rate mentioned in website For  Diamonds as mentioned below 100% value of prevailing gold buyback rate mentioned in website for Diamonds as mentioned below
Diamond Only 100 % invoice value of  diamond OR 100 % invoice value of  diamond OR
Platinum Jewellery 75% value of prevailing platinum ratementioned in website and 75% of value of invoice value of diamonds 100% value of prevailing platinum buyback rate mentioned in website and 100% of value of invoice value of diamonds
Gold Coins 100% value of prevailing gold rate mentioned in website 100% value of prevailing gold buyback ratementioned in website
Wastages, Making Charges, Other stones and taxes No exchange value No buyback value
  • In case of return, once the process is initiated we would send a “Return Packaging Kit” (RPK) for you to pack and handover the same to the courier personnel
  • The return / pick up process will take 7-10 days. Kindly make note of the receipt number for safety purposes.
  • Kindly make sure that the product is not damaged and the tags are intact along with the bill
  • Once we receive the product, it goes through a complete quality check based on which our team would get in touch with you
  • Once the product clears the quality check, refund process would be initiated post document verification. In case the product does not clear the quality check process, then the refund may not be valid
  • Refund process would take 10 working days post confirmation
  • AVR Swarna Mahal Jewellers reserves the right to calculate the buyback amount of the product depending on the final evaluation by our quality check team
  • CASH Refund values may differ.

30 Days Exchange Policy

  • Return the product, except gold coin, Silver Jewelry products Customized Jewelry which includes personalized/engraved products &  cannot be exchanged.
  • Once your returned item is received our Quality Assurance department will review the returned item.
  • Any items that show signs of wear or have been altered, resized (by a jeweller other than the company), or damaged cannot be accepted for exchange.
  • Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all exchange within the 30 Day Exchange period.
  • In case the customer cannot produce the original certificate, the company will send the Diamond/jewelry to the Lab for recertification. The shipping and certification cost shall be borne by the customer.
  • The exchange amount will be 100% of actual amount paid after deducting the shipping & Insurance charges. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
  • In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product.
  • In case of a refund on a 30 days exchange, payment of the balance refund amount shall be made by way of an online bank transfer to the customer’s account within 10 days of receipt of product. This feature is not available for International Orders (Orders that will be shipped abroad from India)

Terms & Conditions

Terms of Use

Please read these terms of use carefully before using this website. If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your explicit assent to this Terms of Use as well as the Website’s Privacy Policy (which is hereby incorporated by reference herein). These Terms of Use sets out the legally binding terms of services available on the Website as well as at the terms of use of this Website. These Terms of Use along with the Privacy Policy extends to both users, who visit the Website but do not transact business on the Website (“Users / Guests”) as well as users who are registered with by the Website to transact business on the Website (“Members”). The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing these Terms of Use so that you will be apprised of changes, if any. Nothing in these Terms of Use should be construed to confer any rights to third party beneficiaries.

Definitions

“Jewellery” means the jewellery that is predesigned or jewellery set with Gold and Diamonds and / or gemstones that are available for sale on our website. Please note that all Jewellery is sold on “as is” basis.

Registration

Users may register on the Website to become Members prior to the completion of any transaction on the Website. Guest checkout’s will be provided with a user account on completion of purchase. It is mandatory that you provide personal information i.e KYC as per the RBI norms.

Registration is only a one time process and if the Member has previously registered, he/she shall login / sign into his / her account.