terms and conditions

Terms & Conditions

Welcome to AVR Swarna Mahal. These Terms & Conditions govern your use of our website www.avrswarnamahal.com and your interaction with our products and services. By accessing or purchasing from our website, you agree to be bound by the terms below.

Terms & Conditions – Video Call Jewellery Consultation

The video call consultation is a one-on-one virtual guidance service to help customers view jewellery designs and understand product details.

Appointments are available only between 10:00 AM and 8:00 PM IST and are subject to availability.

Customers must join the video call at the scheduled time to avoid cancellation.

The consultation is for viewing and guidance purposes only; product appearance may vary due to lighting and screen resolution.

Prices shared during the call are indicative and may change based on market rates and availability.

Product availability is on a first-come, first-served basis.

Gold jewellery purchases above ₹15,000 are eligible for free gold & silver coins, subject to availability.

Diamond jewellery purchases above ₹25,000 are eligible for free silver coins only, subject to availability.

The coin offer cannot be combined with any other ongoing offer and is valid for a limited period.

Purchases can be made after the video call through authorised channels only.

All payments must be completed using approved payment methods.

Delivery timelines and applicable offers will be confirmed at the time of order placement.

Customer information shared during the consultation is kept confidential.

The company reserves the right to modify or discontinue the service or offers at any time.

1, General

AVR Swarna Mahal reserves the right to change, modify, or update these terms at any time without prior notice.

Continued use of the website constitutes your agreement to the updated terms.

2, Eligibility

You must be at least 18 years of age to purchase on our website.

By using the site, you confirm that you have the legal authority to enter into these terms.

3, Products & Pricing

All product descriptions, images, and pricing are subject to change without notice.

Prices listed are in Indian Rupees (INR) and inclusive of applicable taxes.

Errors in pricing or product information are subject to correction, and AVR Swarna Mahal reserves the right to cancel or refuse any order placed with incorrect information.

4, Orders & Payments

All orders must be prepaid. Cash on Delivery (COD) is not available.

We reserve the right to refuse or cancel any order at our sole discretion, including for suspicious transactions or inaccuracies in product/pricing information.

5, Shipping & Delivery

A flat shipping charge of ₹500 is applicable per order.

We ship across India via a trusted courier partner. Delivery times are estimates and may vary based on location and external conditions.

You will receive a tracking ID once your order is dispatched.

6, Returns & Exchanges

Returns: Must be initiated within 7 days of delivery, and require a 360-degree unboxing video for damage claims.

Exchanges: Can be initiated within 10 days of delivery if the product is unsuitable.

Items must be unused, in original condition, and accompanied by all original packaging and certificates.

Return/exchange is not applicable for: gold/silver coins, bars, gift cards/vouchers (digital or physical), customized jewellery, gold nose pins, and loose gemstones, toe rings.

Refer to our Return & Exchange Policy for full details.

7, Intellectual Property

All content on this site—including images, logos, product descriptions, text, and graphics—is the intellectual property of AVR Swarna Mahal. Unauthorized use, reproduction, or distribution is strictly prohibited.

8, Limitation of Liability

AVR Swarna Mahal shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the website or any product purchased through it.

9. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Tamil Nadu.

10. Contact Us

If you have any questions about these Terms & Conditions, feel free to contact:

Email: crm@avrswarnamahal.com

WhatsApp: +91 95666 87861

Thank you for choosing AVR Swarna Mahal. We look forward to serving you with trust, transparency, and tradition.

Gold Coin Offer – Terms & Conditions

0% wastage offer is applicable on gold coins as per the offer period.

On 15-01-2026, the offer is valid for both online and offline purchases.

The offer is applicable on all 22kt gold coin denominations.

From 10-01-2026 onwards, the offer will be available online for all gold coin denominations.

Customers who book online can purchase and collect the gold coin from their nearest AVR Swarna Mahal showroom on 15-01-2026.

No home delivery is available for gold coins under this offer.

100% advance payment is mandatory at the time of booking.

Gold rate fixing is compulsory at the time of booking.

Gold coins must be collected in person from the nearest AVR Swarna Mahal store on the scheduled date.

This offer cannot be combined with any other schemes or promotions.

Management reserves the right to change or withdraw the offer without prior notice.

SCHEMES

TERMS & CONDITIONS - EGOLD+

Minimum Investment:₹500 and above. Customers can invest any amount, any number of times, within the 11 months.
Gold Conversion:Each payment is immediately converted into 22kt gold weight at the day’s gold rate
Maturity Period: The plan matures after 330 days.
Benefit: Avail up to 7.5% Value benefit will be calculated on a 365-day Basis.
Jewellery Redemption: After maturity, customers can buy jewellery or gold coins based on their accumulated gold weight. No cash refunds are allowed.
Wastage Charges: Applicable on all jewellery purchased under this plan.
Purchase Locations: Redemption available only at AVR Swarna Mahal showrooms in Tamil Nadu, Karnataka
ID Proof Required: Valid ID proof and purchase records must be presented during redemption.
Pre-closure: Pre-closure is applicable with a 1% benefit. It will be calculated on a 365-day basis.
The customer shall be required to pay all applicable fees, including GST, value addition charges, making charges, stone costs, and hallmark charges.

TERMS & CONDITIONS - SWARNA 11

Minimum Monthly Payment: ₹500 per month for 11 months.
Gold Conversion: Each instalment is converted into 22kt gold weight at the day’s gold rate.
Maturity Period: The scheme matures in 330 days. All 11 instalments must be completed within this period to avail of the scheme benefits.
Jewellery Redemption: After maturity, customers can redeem the accumulated gold weight to purchase any jewellery or gold coins. No cash refunds are allowed.
Wastage / Benefits:
Diamond / Uncut Diamond & Platinum: 0% Wastage/VA
Gold Jewellery: Up to 18% off Wastage/VA
Antique Silver: 50% off Wastage/VA
Purchase Locations: Redemption is available only at AVR Swarna Mahal showrooms in Tamil Nadu and Karnataka.
Documents Required: Valid ID proof and payment receipts must be presented at the time of redemption.

TERMS & CONDITIONS - GOLDEN ONE

One-Time Payment: Minimum ₹15,000 to join. Higher amounts allowed.
Gold Conversion: Full payment is converted to 22kt gold weight at the day’s gold rate.
Maturity Period: The Scheme matures in 330 days.
Jewellery Redemption: After maturity, customers can buy jewellery or gold coins based on their accumulated gold weight. No cash refunds are allowed.
Wastage / Benefits:
Diamond / Uncut Diamond & Platinum: 0% Wastage/VA
Gold Jewellery: Up to 20% off Wastage/VA
Antique Silver: 50% off Wastage/VA
Purchase Locations: Redemption available only at AVR Swarna Mahal showrooms in Tamil Nadu, Karnataka
Documents Required: Valid ID and original receipt at the time of redemption.

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Terms & Conditions