Returns Policy

At AVR Swarna Mahal, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a clear and convenient return process.

• Return Request

  Timeframe: You can initiate a return within 7 days from the date of delivery.

  Product Condition: Returned items must be:

  1. Unworn and unused

  2. In original packaging (including tags, box, and pouch)

  3. Accompanied by the original bill or proof of purchase

• Mandatory 360° Unboxing Video for Returns

  A 360-degree unboxing video must be recorded and shared with our team within 24 hours of receiving the parcel.

  The video should clearly show the sealed parcel, unboxing process, and any visible issues.

  Returns without video proof will not be accepted for damage-related claims.

• Items Not Eligible for Return

  For hygiene and safety reasons, the following items cannot be exchanged or returned under any circumstances:

  • Coins & Gold Coins

  • Gold Bars & Silver Bars

  • Silver Coins

  • Gift Vouchers / Gift Cards / Digital Gift Vouchers

  • Customized Ornaments

  • Gold Nose Pins

  • Nose Rings

  • Toe Rings

  • Bindi / Sindoor Boxes

  • Hair Accessories (e.g., Maang Tikka, Juda Pins)

  • Used or Altered Jewellery

  • Loose Gemstones

  We appreciate your understanding, as these items are non-returnable to ensure product integrity and customer safety.

• Return Approval Process

  To initiate a return, please contact our customer care team via Email or WhatsApp with the following details:

  1.Submit Request: Email or WhatsApp our customer care team with:

  • Order ID

  • Reason for return

  • 360-degree unboxing video (if applicable)

  2. Inspection: Our team will review your request and inspect the product condition.

  3. Approval & Return: Once approved, our team will guide you through the return shipping process and provide instructions to send the product back to our warehouse.

• Refund Process

  • Refunds will be processed to your original payment method or as store credit once the returned product passes inspection.

  • Refund timelines may vary depending on the payment method used.

• Important Notes

  • Only items damaged during shipment or at the time of delivery are eligible for return.

  • A 360-degree video recording of the unboxing must be shared within 24 hours of delivery to process such claims.

  • Products returned without original packaging or invoice may not be accepted.

  • Products purchased during discounts or special sales are not eligible for return, except in cases of manufacturing defects or if damaged during shipping or at the time of delivery.

  • We reserve the right to reject returns that do not meet our policy guidelines.

• Contact Us

  For return requests and assistance, please contact our support team:

  WHATSAPP:

  +91 95666 87861

  Email:

  crm@avrswarnamahal.com
We’re here to help! Thank you for choosing AVR Swarna Mahal.