E-mail: crm@avrswarnamahal.com | Toll free: 1800 425 3307 | Track Order

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FAQ

 

1. Is there any difference in the products available on avrswarnamahal.com/ces and at the retail stores?

All products being sold on avswarnamahal.com are exactly the same as that being sold in the brand's retail stores.


2. Can you arrange for the delivery of a product which is available in the retail store but not available online?

Currently, we can deliver only products which are available on the website.

 

3. How should I place an order online?

Please follow these simple steps:

  • Select the piece of jewellery you want and click on 'Add to your Shopping Bag'
  • Click on 'Secure Checkout' if you have finalized your order, else 'Continue Shopping'
  • Enter your Email address and name on the Secure Checkout Screen and proceed to Billing and Shipping
  • Enter your shipping details and continue to the Payment Options
  • Select your Mode of Payment and Place the Order
  • You will receive an order confirmation email to the e-mail you provided while placing the order.

4 . After I place my order in how much time can I expect it to be delivered ?

After you place an order, we start all the necessary procedure for dispatching your order. Usually it would take about 5-14 days maximum for your product to reach you. Also the amount of time involved may vary from product to product and location to location.


5. How can I be sure about the quality ?

We can guarantee that every item we sell is BIS Hallmarked Jewel. The same way, Diamond (IGI Certification) & Platinum jewellery (PGI Certification) will be accompanied by a certificate which establishes the genuineness of the product.